Home Furniture Land Delivery Information:
|STANDARD DELIVERY||NEXT DAY DELIVERY|
|We will arrange with you a suitable, mutual date for delivery which will be via a standard pallet service (approx 110cm x 90cm) with a one man delivery driver.
Please make us aware of any property restrictions and we will arrange a smaller vehicle to deliver your items.
This service is 'kerbside' only and will require you to take the item into your home yourself - the driver will use a pallet truck to bring the item as near to the front downstairs door as possible and only if there are no obstacles such as a narrow entrance/gateways or gravel drives. You will need to unpack the item yourself (including the delivery pallet).
This service is for items that are in-stock only - please give one of our friendly team a call if you are unsure about stock levels.
|This service is the same as Standard Delivery (see left), but you must place and pay for your order BEFORE 1pm (GMT) to qualify for next working day delivery*
This service is for items that are in-stock only - 'Pre-Order' and '1-2 Week' delivery items do not quality for Next Day delivery - please give one of our friendly team a call if you are unsure about stock levels.
|SATURDAY AM DELIVERY|
This service is the same as Standard Delivery (see above), but you must place and pay for your order BEFORE 1pm (GMT) Thursday to qualify for Saturday delivery.
Orders placed between Thursday 1pm and Friday 5pm may not be delivered until the following Saturday (1 week later).
|PLEASE NOTE: All delivery charges are PER ORDER and not per item. Standard delivery options are Mon-Fri only. Saturday is AM delivery only. *Working Days.|
We will arrange with you a suitable, mutual date for delivery which will be a standard pallet service (approx 110cm x 90cm) with one man driving driving a 17, 26 or 44 tonne vehicle.
Customers must make us aware of any restricted access to their property from such vehicles as we cannot accept liability for any resulting redelivery charges. This applies to both our Standard and Next-Day delivery services.
Standard & Next Day Delivery Details:
Our standard delivery is FREE with all orders over £300.00.
We will arrange with you a suitable, mutual date for delivery. This will be a standard pallet service (approx 110cm x 90cm) with a one man delivery. The delivery will be as close to the front door of your building (unless there are obstacles in the way e.g. narrow entrance, gravel drive, steps or stairs) and then it is up to you the customer to get your order into your home, so please have help on hand when you organise your delivery day.
Please note that on multiple orders where there may be differing availability dates on items ordered delivery will only be booked once all items are in stock.
Delivery is free on all orders over £300.00, however this is subsidised by Home Furniture Land to a third party company, should you wish to return any item due to change of mind or any other reason where the fault lies with the purchaser, you will be charged for any costs incurred in doing this which amounts to delivery, return and restocking fees. Smaller items may be delivered by post or bulk carrier this is usually items 30kgs and under
Should your automated order confirmation not contain this information please refer to the individual item advert. Postcodes with the prefix AB, BT, DD, HS, IV, IM, KA, KW, PA, PH, PO30+ AND ZE are subject to a delivery surcharge which will be automatically added upon checkout. Please contact us for details of this charge prior to purchase on 0843 22 44 333.
The delivery of your goods will only take place on a mid week day, Monday to Friday, usually between the hours of 8am-6pm. Delivery upgrades are available for a small surcharge depending upon your postcode, this is available for selection upon checkout and includes next day 24 hour upgrades and two man service options, please note that two man deliveries cannot be upgraded to next day and are booked directly with ourselves, deliveries are per order should there be differing dates on items on your order delivery will take place once all the items are in stock. Please be aware that larger items are only delivered on a pallet this is for the protection of said items, the driver will use a pallet truck to bring the item as near to the front downstairs door as possible and only if there are no obstacles such as a narrow entrance or gravel drives.
Delivery will be made from either a 17, 26 or 44 tonne vehicle. A smaller vehicle can be used and must be agreed with us beforehand. Should you be unable to take delivery on the day that has been prearranged for whatever reason and your item has left our warehouse or it is judged unsafe to deliver by the driver due to any access issues then you will be charged to rearrange another delivery slot. We also reserve the right to cancel your order in this circumstance should this happen your payment will be refunded minus the outgoing delivery fee and return fee per item, this is applicable once your items have left our premises this includes any orders you may wish to cancel.
Should damage occur during the delivery by our carriers our liability amounts to the repair, replacement or refund of the goods providing the proof of delivery note is signed as damaged by you the customer, it is essential therefore that you check your item upon delivery for any visual signs of damage and contact should be made to ourselves reporting said damage. Delivery of your items only relates to a prearranged day and not a specific time. Home Furniture Land will not be held responsible for any costs incurred should delivery have to be rearranged by the carrier due to unforeseen circumstances of which there can be no control.
Refund & Returns Policy for Home Furniture Land:
Our 14 Day Returns Policy applies to all our oak furniture ranges, from a stylish oak nest of tables to an exclusive solid oak bathroom vanity unit. Once you take delivery of your order should you not be happy with any aspect you have 14 days to return this back to us for a refund or exchange.
Should your item arrive with any form of visual damage please do not sign your delivery consignment, and inform us straight way by telephone so we can resolve any problems as quick as possible.
Please DO NOT dispose of *any* product packaging until you are 100% happy with your purchase.
Should you wish to use our 14 days returns policy, the items must be returned in the same condition as they left us and packaged back up with the original packaging - Please see PDF Packaging Sheet for full details »
Please note that any items which need assembly, MUST NOT have been assembled. Once the item has been returned and inspected, you will receive your refund within 14 days of cancellation, the only liability being is for the delivery and return carrier costs.
After the 14 days has elapsed we are unable to accept any returns of items purchased unless they are faulty. Please note these terms do not affect your statutory rights.
14 Day Money Back Guarantee:
It is your statutory right to request a return of an item within fourteen (14) working days from taking delivery; this is for any reason but must be done via contact with Home Furniture Land and within the ten days.
Once an item has been returned a refund will be issued within thirty days, please be aware that this can only take place if the items purchased are in a resalable condition and in the original packaging as the item was delivered, in this instance your refund will be minus any outgoing delivery charge, contact must be made as charges vary depending upon postcode.